Top 6 Travel and Hospitality Generative AI Chatbot Examples

Scripted bots understand keywords when interacting with people and direct them in the right direction to accomplish their objectives, such as providing details about the greatest discounts currently available, etc. Since its debut, the KLM chatbot has responded to over 500,000 people’s 1.7 million messages. KLM created a chatbot for Google Assistant in addition to social networking sites.

An example of a tourism chatbot is a virtual assistant on a city tourism website that helps visitors plan their itinerary by suggesting local attractions, restaurants, and events based on their interests. Integrating Verloop into your business operations is effortless, thanks to its user-friendly drag-and-drop interface. Training your Verloop travel bot to handle many tasks efficiently and resolving your customer’s queries is as easy as a few clicks. Yellow.ai can help you build travel bots that can help you automate the entire traveling experience. Be it capturing leads, boosting sales, providing feedback, or more, the travel bots can help you with all.

Five Compelling Use Cases for Travel Chatbots

Conversations are a friendly way to seamlessly collect customer reviews and feedback to surveys. After completing a reservation or a service, the chatbot can ask the users some questions about their experience such as, “From 1-10, how satisfied are you with this travel agency’s services? Chatbots can facilitate reservation cancellations without hand-overs to live agents. AI-enabled chatbots can understand users’ behavior and generate cross-selling opportunities by offering them flight + hotel packages, car rental options, discounts on tours and other similar activities.

For example, not all visitors know about the hidden gems (and sometimes even important sights) in the places they visit. Offering a tour of Stromboli to visitors to Sicily could help them not miss a famous point of interest close to the islands. The reliability of a chatbot is directly linked to its ability to provide the correct response within a conversation. This innovative approach led to significant improvements in commuter satisfaction, handling over 15 million messages and processing thousands of travel card recharges. Say goodbye to coding uncertainties and hello to Botsonic – your resource for transforming your travel business.

Benefits of travel chatbots

“Intuitive UX and great customer service! We received great and consistent support throughout the bot building process. Building the bot was easy thanks to the great back-end UX.” From fintech to ecommerce, travel to telecommunications, the world’s most CX-obsessed brands use Ultimate’s virtual agent platform to scale and streamline their customer support. We strongly recommend BotPenguin, the ultimate chatbot platform revolutionizing how businesses interact with customers. But, you will need to employ a chatbot development team for initial bot settings if you want to use an AI chatbot for travel to automate business processes. You may create a chatbot with various use cases to accommodate any size of the travel business.

As a consequence, the tourism industry needs to shift the way they engage with visitors and customers and travel companies need to keep seeking new ways to improve customer journey and make travel more convenient. Travel chatbots are highly beneficial as they streamline and automate repetitive tasks, allowing staff to focus on more complex and personalized customer interactions. Collect and access users’ feedback to evaluate the performance of the chatbot and individual human agents.

It acts as a sales representative, ensuring your business operations run smoothly 24/7. Verloop is user-friendly with a drag-and-drop interface, making integration effortless. Training the Verloop bot is easy, providing a seamless customer experience. The best travel industry chatbots integrate easily with the most popular and widely used instant messaging and social media channels.

And if you aren’t using a travel chatbot, you may be wasting valuable customer time. Customers usually expect an immediate response when they have a customer service question. Chatbots can provide instant support for those burning questions when customers are going through the often stressful process chatbot for travel of booking a trip or getting ready to fly. Businesses are taking advantage of Artificial Intelligence and machine learning-enabled chatbots to help deliver better and more personalized support experiences to customers. Chatbots should, therefore, be a big part of your customer service strategy.

How does a chatbot help me book more tours?

Give your customers the best experience before, during, and after takeoff. Provide instant, personalized, 24/7 support in 109 languages with AI-powered automation solutions tailored to travel companies. Its customizable chatbots can be tailored to specific needs, ensuring businesses can deliver the best customer experience. Natural language processing (NLP) enables a  chatbot for travel to identify specific user searches, such as “exotic Japanese weekends,” and respond with suggestions for hotels, transportation, and local attractions.

• Zendesk’s AI-powered chatbots provide fast, 24/7 support and handle customer inquiries without requiring an agent.
• While many guest accommodation companies think implementing a tourism chatbot is challenging, it is not the reality as they are effortless to execute.
• AI-based travel chatbots serve as travel companions, offering continuous assistance, entertainment, and personalized recommendations from first greeting to farewell.
• A well-designed and travellers-friendly chatbot can offer personalized assistance, provide prompt responses to queries, and offer valuable recommendations tailored to each individual’s preferences.

Travel chatbots have become a crucial part of the digital travel experience. What makes them different is the fact that they’re solely focused on their live chat and chatbot tool. With over 33,000 users worldwide, their software offers businesses in travel and beyond simplify their live chat and chatbot experience. Travel chatbots help travel companies provide round-the-clock support to their customers by leveraging AI-based technologies. Before chatbots in the travel business emerged, finding affordable lodging, booking a flight, and allowing at least two hours for check-in were all required before relaxing on the beach.

Build a travel bot with ChatBot

Customers can make payments directly within the chatbot conversation, too. Additionally, you can customize your chatbot, including its name, color scheme, logo, contact information, and tagline. Botsonic also includes built-in safeguards to eliminate off-topic questions or answers that could misinform your customers. AI-Powered Chatbots personalise the user experience by tailoring the conversation to the customer’s specific needs.

Users can customize their chatbot to help travelers and provide support in more than 20 international languages. Flow XO is an AI chatbot platform that lets businesses create code-free chatbots. With Flow XO, users can configure their chatbot to collect information (such as a traveler’s email address), greet visitors, and answer simple questions. Botsonic offers custom ChatGPT-powered chatbots that use your company’s data to address customer queries. With Botsonic, you use a drag-and-drop interface to set up a chatbot that answers traveler questions—no coding is required.